Warranty Terms - Best BM

Warranty Terms & Conditions

Best BM Pty Ltd warrants that its products are free from defects in workmanship and materials for certain periods from the date of purchase. Subject to the conditions of warranty, set out below, if the product fails or is otherwise found to be defective in materials or workmanship for any reason within the warranty period and the product is returned to the place of purchase at the buyer’s expense, Best BM will either repair or replace the product free of charge.

Products	Warranty	Details
Toilet Suites T6002, T6016, T6083, T6088, T6096, T6009S, T6009P	10/2/1 years	10 years on Vitreous China - pan & cistern 2 years on internals 1 year for rubber fitting & seat cover
Toilet Suites T2125A, T2149A, T2141A, T2093A, T1003D, T003D, T052E, T053E	5/2/1 years	5 years on Vitreous China - pan & cistern 2 years on internals 1 year for rubber fitting & seat cover
R&T In-wall Cisterns	10/5 years	10 years for cistern body 5 years for flushing mechanism
Geberit In-wall Cisterns	15/3 years	15 years on Sigma8, Omega and Kappa concealed cistern tanks and frames 3 years on inlet and outlet valve products
Basins	5 years	5 years replacement product or parts
Taps, Mixers	10/3/1 years	10 years against casting defaults and porosity 3 years against cartridge and valve defaults 1 year for washers, O-rings and finishes
Shower heads/arms/rails	2/1 years	2 years replacement parts or complete products 1 year for finishes
Shower sets	5/3/1 years	5 years against casting defaults and porosity 3 years against cartridge and valve defaults 1 year for washers, O-rings and finishes
Bathroom Accessories	1 year	1 year replacement or complete products
Kitchen Sinks	15 years	15 years replacement product or parts The warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults.
Laundry tubs	5 years	5 years replacement product or parts
Laundry cabinets	2 years	2 years replacement product or parts
Vanities (cabinet)	5 years	5 years replacement product or parts
Mirror Cabinets (mirror doors)	1 year	1 year replacement product or parts
Bathtubs	6 years	6 years replacement on bath shell

Warranty Not Transferable

The warranty is provided by Best BM to the original owner. It cannot be transferred or assigned to any other person.

Exclusions

This warranty is for normal domestic and commercial use only and does not cover;

Defects and / or damage where adequate proof of purchase is unable to be provided.
Damage arising solely from the installation of Goods that are obviously defective at the time of installation (i.e. where they should not have been installed due to obvious defect)
Damage caused by accident, maltreatment, unusual stress or strain, harsh or adverse conditions, water pressure or temperatures that exceed stated limitations or that are generally excessive, neglect (including failure to follow recommended cleaning and maintenance instructions) or use of chemical cleaning products (including products containing high levels of chlorine) unless otherwise recommended.

AS/NZS3500 states that the maximum water supply pressure at any outlet within a building must not exceed 500kpa at any time. Where pressure exceeds 500kpa, pressure-limiting valves must be installed.

Maximum inlet water temperature not to exceed 50° C as required by AS/NZS3500

Damage caused by improper use, improper or poor installation.
Damage resulting from installation or repairs by an unlicensed plumber.
Failure to install Goods in accordance with Our instructions and specifications, public authority regulations or other National or State standards which govern water supply, sewerage and plumbing requirements of the location in which the Goods will be installed.
Damage to finishes by epoxies or adhesives or sealants.
Damages to finishes caused by impacts, external influences, incorrect installation or wrong treatment.
Defects or injury caused by, or resulting from, installation of the product into situations outside these conditions of warranty.
The product has been tampered with in any way, or if any serial numbers, bar codes or other identification marks have been removed, defaced or changed.
Damage or loss to products caused during transit for service, where that transit has not been arranged by BEST BM or one of its authorized agents.
Any defect or injury caused by an act, default or omission of, or any representation made by, any person other than Best BM or an employee or agent of Best BM.

Consequential Loss

Subject always to rights You have under the Australian Consumer Law, and to the extent otherwise permitted by law, we will not be liable for any loss or damage to floor coverings, walls, fixtures, furnishings, or any other consequential loss caused by a defect in the Goods. For the avoidance of doubt, the exclusion of consequential loss applies only to loss occurred outside of the guarantees provided by the terms of the Australian Consumer Law.

How to make a warranty claim?

Make sure you`ve read terms of Best BM warranty;
Contact the retailer where you have made your purchase;
Provide proof of purchase. (such as a copy of the purchase receipt) at or prior to the inspection of the product by the Best BM Agent;
Provide all known relevant details of the model, finish and nature of the problem to assist with the identification and rectification of any fault;

Warranty service will only be provided during normal business hours and may be carried out by Us or Our agent.

A service fee may also be charged where We or Our agent attend an agreed appointment time with You for inspection or repair but You do not attend.

Costs

Best BM will bear any expenses incurred for claims under this warranty, excluding;

Any costs incurred by a Best BM Agent or their nominated Service Agent (including the cost of any service call) due to you incorrectly identifying the product or nature of the problem or being absent for a mutually agreed appointment.
Any and all travel costs and expenses incurred or charged by Best BM or their nominated Service Agent in connection with any inspection of the product outside metropolitan areas or outside the normal operating areas of the BEST BM.

Any claim for expenses incurred in making a claim under this warranty should be sent to Agent in writing at the address below.